SHIPPING & RETURNS
Free Priority Shipping on all US orders! Flat Rate Shipping of $19.99 for Express/Overnight Shipping within the US.
Standard Promotional Flat Rate of $29.99 applies to
International Orders, with complimentary shipping for orders over $500 USD.
*Shipping time averages 3-5 days for US orders and 6-10 days for Canadian Orders*
**International Shipping Times Vary**
Returns & Exchanges
Metroglam strives to provide superior quality to ensure customer satisfaction. Our items are made to order and customized according to each individual order. Returns on in stock apparel are accepted within 14 days of delivery for a merchandise credit that never expires. Customer is responsible for return shipping costs. ALL RETURNS MUST BE UNWORN AND UNWASHED WITH TAGS INTACT IN RESELLABLE CONDITION TO BE CONSIDERED AND ACCEPTED FOR AN EXCHANGE OR STORE CREDIT. NO MONETARY, CREDIT CARD OR REFUNDS THE TO ORIGINAL FORM OF PAYMENT WILL BE GIVEN. To initiate a return, email firstname.lastname@example.org for a Return Merchandise Authorization number (RMA). ALL RETURNS REQUIRE AN RMA #. Failure to include this authorization with any return will result in package being returned to sender. Upon approval of your return, the mailing address is
450 Lexington Ave #3946
New York, NY 10163
To uphold sanitary measures in compliance with COVID-19 regulations, all masks and intimate apparel, including swimwear, are final sale. We strongly encourage you to peruse the collection and carefully view each item's description prior to securing your selection(s). Any issues regarding your order should be immediate brought to our attention upon receipt. We stand behind all products and employ an aggressive customer service team to quickly resolve any concerns.